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| PAYMENT | INSURANCE | SHIPPING | CELS POLICY | ORDERING  |
| RECEIVING YOUR PAYMENT | WANT LISTS | AUCTIONS |
| USAGI'S MAILING LIST | THE JAPANESE ANIMATION CELS MAILING LIST | RINKYA |

To place an order, please e-mail us here: usagi@usagis-house.net or follow the instructions for ordering through the secure shopping cart.
 

PAYMENT:

Here are the payment types we accept:

Check***, money order or cash to:
Usagi's House
PO Box 3318
Tempe
AZ. 85280-3318


We also accept American Express, Visa, Mastercard, or Discover.  Credit Card orders require a minimum purchase of $35.

We also accept Paypal.
Please use the e-mail address: usagi@usagis-house.net to pay us.

To use Paypal with the shopping cart, please follow the OFF-LINE instructions and proceed to Paypal to make your payment.

Payment should be made out to Usagi's House
***PLEASE NOTE: IF THIS IS YOUR FIRST TIME ORDERING WITH US, YOU MUST SEND A MONEY ORDER. NO CHECKS WILL BE ACCEPTED FOR FIRST TIME BUYERS.
If you do send a check and you are a first time buyer, we will return your check to you.

Checks will be held for 10 days before cashing
WE ARE NOT responsible for lost cash in the mail

Your items will be held for 14 days. After that, they will go back up for sale.
 
 
 

INSURANCE: Damaged merchandise:

If your item is damaged, it is not our responsibility. We feel we take enough precaution to make sure the items are not damaged in shipping. Out of 100 orders per mailing, we have 1 damaged package. However, if your item is damaged, it is YOUR responsibility to complain to the post office/worker who bent them. We cannot and will not refund money. It is not our fault.  We WILL help you with your insurance claim.  Insurance is mandatory on every order and is calculated in your shipping and handling charge.  Usagi's House will cooperate with you to help get your money from the Post Office.  IF YOUR ITEM IS DAMAGED, OPEN IT UP IN FRONT OF A POSTAL WORKER.

Please wait for our order confirmation, as lighter, inexpensive items may be cheaper to send.

INSURANCE CHART

Package Value

S+H amount including insurance(will be added to your total)

Value up to $50

$7

value up to $100 

$8

value up to $150

$9

value up to $200

$10

value up to $250

$11

value up to $300

$12

value $301+

$12+  an additional dollar per hundred

***ALL INTERNATIONAL SHIPPING IS DONE USING INSURED EMS FOR A BASE CHARGE OF $30  USD. ANY INSURANCE OVER $100 IS AN ADDITIONAL $1 PER HUNDRED.***
 
 

SHIPPING:

Shipping will be charged according to weight, location, packaging, and in some cases overseas duties, taxes and importing fees.
We will ship your package only after we recieve payment. You will recieve your package 1-8 weeks after payment is recieved.
If you have not recieved your order within this time, please do not hesitate to email us.
ALL OUR SHIPPING is done from the US or Japan where noted.
 
 
 

CELS POLICY:

Cels on our site our priced by what we pay for them and not what we think you'll pay. We have many rare, hard-to-find cels that we obtain for reasonable prices. Cels are sold AS-IS. Meaning the price you see is based on what we paid for the cel taking things into consideration like small creases, stuck pencil sketches, etc. We do not note these things on each individual cel. We only note damages if they are highly significant and detract from the quality of the cel.. Otherwise, a nice cel might have the great price reflected by a stuck background, etc.
BACKGROUNDS - Unless we have this stated on a particular cel, we have NO way of knowing if backgrounds are original. We cannot watch every single anime to verify such things.
PENCIL SKETCHES - Some cels come with one, some don't. Some are stuck , some aren't. Prices will SOMETIMES reflect this.
 
 
 

ORDERING:

When you submit an order, it make take up to a week to receive confirmation. Please understand we are very busy and like to attend to each customer's needs. Therefore, your order processing may take a little longer.

We have been receiving many orders with cancellations lately. This slows us down and wastes our time. When you order, please make sure that you definitely want to order, or you have enough money. Otherwise, we look down upon cancellations and may not want to sell to you in the future. These cancellations tie up merchandise that other people really do want. Please be responsible in your ordering. If there is a problem, we would rather you tell us instead of just ignoring us and never saying anything. In most cases, we understand and can help you!!!

SHOPPING CART INFO:
Please note that even if you have an item in your shopping cart, it can be put in someone else's shopping cart and checked out before you check out. In this case, it belongs to the first person who ordered the item. This will sometimes occur with people who literally order at nearly the exact same time. .
 

WE HAVE THE RIGHT TO REFUSE ANYONE AT ANYTIME FOR ANY REASON.
 
 
 

RECEIVING YOUR PAYMENT/ORDER

We generally do not contact you once we receive your payment, nor when we send your package out. This is because we have so many orders it is very hard for us to keep up. Please do not be upset if you asked us to contact you when we receive your payment and when we send out your package. If you need to know the status of your order, please e-mail us and we will gladly let you know. ^_^
usagi@usagis-house.net
 
 
 

WANT LIST

Want list formats are as follows:
In the Subject of your e-mail, please include the following:
WANT LIST: List of cels you are looking for. EX: WANT LIST: Sailor Moon - Serenity, Pluto, Trigun - Vash
In the Body of your e-mail, please include the following:
1). Anime show
2). Characters - Please describe your characters.
3). PRICE RANGE ** this is important because we cannot look for your cels without your price range.  Please try to be realistic.  We will not take advantage of your price range, but will try our best to come close to being within it.
4). Any pictures, scans, links you have for descriptions of your cels.
You MUST follow the format stated above or we cannot help you.  Please also realize that if you send a want list, it doesn't mean we will definietly find your cel(s).  Also, please send updates in case you have finally found some of your want list cels other places.
Email HERE to submit your want list.
 
 
 

AUCTIONS

Usagi's House auctions are held on Ebay.  Please go here to view our frequent auctions:
http://cgi6.ebay.com/aw-cgi/eBayISAPI.dll?ViewListedItems&userid=usagishouse

 
 

USAGI'S HOUSE MAILING LIST

The Usagi's House mailing list is a closed, anonymous list we send out to our subscribers on which only Usagi's House posts.  It includes any updates we make on the site, including new merchandise on the site and on Ebay.  Join our list to receive updates before anyone else!  Please click here to join our list.
 
 
 

THE JAPANESE ANIMATION CELS MAILING LIST (JACML)

The JACML is a mailing list in which its members discuss cels and cel-related topics.  All members can post to the list as long as they are subscribed.  For more information and how to join this popular list among Japanese animation cel collectors, please visit the JACML Homepage.  You may also join the JACML by clicking here and sending an e-mail request.  The JACML is the only list of its kind discussing the topic of anime cels.  We have over 400 members and counting!
 
 
 

RINKYA

What is Rinkya?
Rinkya is one of our affliates.  At Rinkya, you can search Yahoo Japan for items you are interested in and Rinkya will bid on them for you and complete your transaction!  Come check Rinkya out!
 

This Anime Cels Ring site 
is owned by Usagi's House.

Click for the 
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Want to join the ring? Click here for info.


 
 
 
 
 

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